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The CENTRE Contracts Module supports four distinct SLA metrics:
- A Contract-wide umbrella SLA defining Response, On-Site and Repair in SLA hours with user definable alerts for time lapses,
- An Item-Type SLA, (such as servers, routers, etc), where specific types of assets can be allocated unique SLA requirements,
- A Custom SLA where SLA requirements can vary by geographic location,
- A Configuration Item SLA where SLA requirements can be defined for specific Configuration Items, (such as a network, a workstation response time, etc.)
As well, this module supports a tightly coupled interface with all other CENTRE modules enabling the collection and processing of capacity and event management records.
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